Resources

Overview

Individuals, crews, or assets that can be scheduled to perform work.

System fields

System fields are read-only fields found on most objects. These fields are automatically updated during API operations. To learn more see System Fields.

Standard fields

Field Name Details Required
Category Type
Picklist

Description
A descriptor that allows for differentiating between resource groups.

Valid values are:
- Customer Service
- Installation Technician
- Electrician
No
CountryCode Type
Picklist

Description
The country code associated with the Resource’s ‘mobile phone’ number.

Valid values are:
- AC
- AD
- AE
- AF
- AG
- AI
- AL
- AM
- AN
- AO
- AQ
- AR
- AS
- AT
- AU
- AW
- AX
- AZ
- BA
- BB
- BD
- BE
- BF
- BG
- BH
- BI
- BJ
- BM
- BN
- BO
- BR
- BT
- BV
- BW
- BY
- BZ
- CA
- CC
- CF
- CH
- CI
- CK
- CL
- CM
- CO
- CR
- CU
- CV
- CX
- CY
- CZ
- DE
- DJ
- DK
- DM
- DO
- DZ
- EC
- EE
- EG
- ER
- ES
- ET
- FI
- FJ
- FK
- FM
- FO
- FR
- GA
- GB
- GD
- GE
- GF
- GG
- GH
- GI
- GL
- GN
- GP
- GQ
- GR
- GS
- GT
- GU
- GW
- GY
- HK
- HM
- HN
- HR
- HT
- HU
- ID
- IE
- IL
- IM
- IN
- IO
- IQ
- IR
- IS
- IT
- JE
- JM
- JO
- JP
- KE
- KG
- KH
- KI
- KM
- KN
- KW
- KY
- KZ
- LA
- LB
- LC
- LI
- LK
- LR
- LS
- LT
- LU
- LV
- LY
- MA
- MC
- MD
- ME
- MG
- MH
- MK
- ML
- MM
- MN
- MO
- MP
- MQ
- MR
- MS
- MT
- MU
- MV
- MW
- MX
- MY
- MZ
- NA
- NC
- NE
- NF
- NG
- NI
- NL
- NO
- NP
- NR
- NU
- NZ
- OM
- PA
- PE
- PF
- PG
- PH
- PK
- PL
- PM
- PN
- PR
- PT
- PW
- PY
- QA
- RE
- RO
- RS
- RU
- RW
- SA
- SB
- SC
- SD
- SE
- SG
- SH
- SI
- SJ
- SK
- SL
- SM
- SN
- SO
- SR
- ST
- SV
- SY
- SZ
- TA
- TC
- TD
- TF
- TG
- TH
- TJ
- TK
- TL
- TM
- TN
- TO
- TR
- TT
- TV
- TZ
- UA
- UG
- UM
- US
- UY
- UZ
- VA
- VC
- VE
- VG
- VI
- VN
- VU
- WF
- WS
- YE
- YT
- ZA
- ZM
- ZW
No
Email Type
Text

Description
The Resource’s email address.

Must be between 0 and 80 characters
No
EmploymentType Type
Picklist

Description
The nature of employment, such as Full-time, Part-time, and Casual.

Valid values are:
- Full-time
- Part-time
- Casual
- Agency
No
GeoLatitude Type
Decimal

Description
The latitudinal component of the geolocation that corresponds with the Resource’s ‘home address’.

Must be a decimal with precision 9 and scale 6
No
GeoLongitude Type
Decimal

Description
The longitudinal component of the geolocation that corresponds with the Resource’s ‘home address’.

Must be a decimal with precision 9 and scale 6
No
HomeAddress Type
Text

Description
The Resource’s base address.

Must be between 0 and 255 characters
No
IsActive Type
Checkbox

Description
Indicates whether or not a Resource is active and can be assigned to work given sufficient availability and appropriate tags, if required.
Yes
MobilePhone Type
Text

Description
The mobile phone number of the Resource. SMS notifications are sent to this number if the Resource’s ‘Notification Type’ is set to ‘SMS’.

Must be between 0 and 40 characters
No
Name Type
Text

Description
The Resource’s full name.

Must be between 0 and 80 characters
Yes
NotificationType Type
Picklist

Description
The Resource’s default notification method.

Valid values are:
- sms
- push
No
PrimaryPhone Type
Text

Description
The Resource’s primary phone number.

Must be between 0 and 40 characters
No
PrimaryRegion Type
Lookup (Regions)

Description
The Resource’s primary Region.
Yes
PrimaryRegionId Type
ID

Description
The Resource’s primary Region.
Yes
Rating Type
Integer

Description
The Resource’s level of proficiency or ranking.
No
ResourceType Type
Picklist

Description
The type of Resource.

Valid values are:
- Person
- Asset
No
User Type
Lookup (Users)

Description
The Resource’s associated User record.
No
UserId Type
ID

Description
The Resource’s associated User record.
No
WeeklyHours Type
Decimal

Description
The maximum number of hours a Resource can be scheduled to work in a week.Used by optimization for building constraints if the ‘WorkingHoursMax’, ‘WorkingHoursMin’, ‘WorkingHoursStart’, and ‘WorkingHoursTimePeriod’ fields are not set.

Must be a decimal with precision 5 and scale 2
No
WorkingHoursMax Type
Decimal

Description
The Resource’s maximum working hours within the ‘working hours time period’ defined.

Must be a decimal with precision 5 and scale 2
No
WorkingHoursMin Type
Decimal

Description
The Resource’s minimum working hours within the ‘working hours time period’ defined.

Must be a decimal with precision 5 and scale 2
No
WorkingHoursStart Type
Date

Description
The timestamp when the working hours take effect from.
No
WorkingHoursTimePeriod Type
Picklist

Description
The period of time for which the ‘working hours min’ and ‘working hours max’ apply.

Valid values are:
- Week
- TwoWeeks
- FourWeeks
No

This object has the following related objects.

Name Details
AccountScores Object
Has many (AccountResourceScores)

Description
The Account Resources Scores associated with the Resource.
Activities Object
Has many (Activities)

Description
The Activities associated with the Resource.
Availabilities Object
Has many (Availabilities)

Description
The Availabilities associated with the Resource.
AvailabilityPatterns Object
Has many (AvailabilityPatternResources)

Description
The Availability Patterns associated with the Resource.
JobAllocations Object
Has many (JobAllocations)

Description
The Job Allocations associated with the Resource.
LocationScores Object
Has many (LocationResourceScores)

Description
The Location Resources Scores associated with the Resource.
ResourceActivities Object
Has many (ActivityResources)

Description
The Resource Activities associated with the Resource.
ResourceOverrides Object
Has many (ResourceOverrides)

Description
The Resource Overrides associated with the Resource.
ResourceRegions Object
Has many (ResourceRegions)

Description
The secondary Regions associated with the Resource.
ResourceShifts Object
Has many (ResourceShifts)

Description
The Shifts associated with the Resource.
ResourceTags Object
Has many (ResourceTags)

Description
The Tags associated with the Resource.

Deprecated fields

This section lists fields that are marked as deprecated and are maintained for backwards compatibility purposes only. It’s recommended not to use them in new implementations, as they may be removed in future releases.

  • Alias
  • AutoSchedule
  • Notes
  • WorkingHourType